There’s nothing we love more than talking about diapers and hearing your feedback. We’re on a mission to free the world from single-use diapers, so if you have a question, we're here.
Our FAQs will probably answer most for you but if not, just send us a message.
Enquiry type *
Please select
How do I get started with reusable diapers?
I'm having trouble placing my order
When is an item back in stock?
I'd like to amend / cancel my order
I haven't received my order confirmation email
Where's my order?
My order has arrived damaged
I have received an incorrect item / There's an item missing from my order
I need help using my products
My diapers are leaking
My products are faulty
How do I make a return?
I haven't received my refund
Other
We’re really quick at picking and packing your order to dispatch once it’s been placed, which means we can’t make any changes to your order details, shipping address or payment method. If you no longer require your order, please return it to us when it arrives and we will issue you with a refund.
If you have not received an order confirmation email, please double check the email address you used to place your order and also check your junk/spam folders before contacting us.
If you have placed an order with us, you will receive a second email to confirm when your order has been shipped. Please ensure you have received your shipping confirmation email before contacting us regarding the status of your order.
If you have made a return to us, our team will notify you once we have received your return and your refund will be processed as soon as possible. If it has been over 30 days since you posted your return to us, please contact us.
To check whether your order is eligible for a return please read our Shipping & Returns
There could be many reasons why your diapers are leaking. Check out our blog post to help you to resolve your leaking issues. If this hasn't helped and you're still experiencing leaks then please contact our team and we'll get you back on track!
Attach photographs *
Please attach photos of all of the items you have received including the outer parcel packaging.
Please upload a file before submitting.
Attach photographs *
Please attach photos of all of the items you have received including the outer parcel packaging.
Please upload a file before submitting.
Attach photographs *
Please attach photos of your item(s). Max. file size 10MB
Please upload a file before submitting.
Reason for return *
Reason for return
My parcel arrived damaged
My product is faulty
I ordered multiple sizes/styles
It's too big
It's too small
The item not as expected
I received an incorrect item
My order arrived too late
I no longer require my items
I'd like to donate/ recycle my products