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The warranty will be void should the unit have been found to have any signs of physical damage or if found to be damaged due to electrical surges. The device is certified IPX6, meaning it is water resistance not waterproof. If the device has been opened and tampered with by an unauthorized service provider. The OBF can only be honored if all components are present and in good working condition. It is the customer's responsibility to ensure that the device is securely packaged upon collection.